Privacy Policy

Effective Date: 06 November 2025
Last Updated: 06 November 2025

1. Introduction

At Alptekin Solutions, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website or use our digital solutions and automation services.

We comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

A. Information You Provide Directly

  • Contact Information: Name, email address, phone number, company name, and other contact details you submit via forms or email.
  • Account Information (if applicable): Username, password, and other registration details.
  • Payment Information: When purchasing digital products or services (processed securely by third-party payment providers; we do not store card details).
  • Communications: Any information you provide when contacting us for support, feedback, or inquiries.

B. Information Collected Automatically

  • Technical Data: IP address, browser type, device type, operating system, referring URLs.
  • Usage Data: Pages visited, time spent on the site, actions performed, and interaction data collected via cookies and analytics tools.

C. Cookies and Similar Technologies

We use cookies to enhance user experience, analyze traffic, and personalize content.
You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (if separate, otherwise integrated here).

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide, manage, and improve our products and services.
  • To process transactions and deliver purchased digital solutions.
  • To communicate with you about your orders, inquiries, and support requests.
  • To send marketing emails (only if you have consented to receive them).
  • To analyze usage trends and improve website performance.
  • To comply with legal obligations and protect against fraud or misuse.

4. Legal Basis for Processing

We rely on the following legal grounds for processing personal data:

  • Consent: When you voluntarily provide information or subscribe to marketing.
  • Contract: When processing is necessary to fulfill an agreement (e.g., product purchase).
  • Legal Obligation: When processing is required to comply with the law.
  • Legitimate Interest: For business operations, website improvement, and fraud prevention.

5. How We Store and Protect Your Data

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These measures include:

  • Encrypted data storage and secure transmission (HTTPS, SSL).
  • Limited access to personal data by authorized personnel only.
  • Regular security reviews and data protection audits.

Your data is primarily stored in secure servers within the United Kingdom or the European Economic Area (EEA). If data is transferred outside the EEA, we ensure it is protected under adequate safeguards (e.g., Standard Contractual Clauses).

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal, accounting, or reporting requirements.

Typically, user data related to transactions is stored for up to 6 years in compliance with tax and accounting regulations. Marketing data may be retained until you withdraw your consent.

7. Sharing Your Information

We may share personal data only when necessary and under strict confidentiality:

  • Service Providers: For hosting, payment processing, analytics, and email delivery.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

8. Your Data Protection Rights

Under the GDPR, you have the following rights:

  1. Right to Access – You can request a copy of your personal data.
  2. Right to Rectification – You can correct inaccurate or incomplete data.
  3. Right to Erasure (“Right to be Forgotten”) – You can request deletion of your data.
  4. Right to Restrict Processing – You can limit how your data is used.
  5. Right to Data Portability – You can request your data in a structured, machine-readable format.
  6. Right to Object – You can object to processing for direct marketing or legitimate interests.
  7. Right to Withdraw Consent – You can withdraw your consent at any time.

To exercise these rights, contact us at:
📧 [email protected]

We will respond to all valid requests within 30 days.

9. International Data Transfers

If your data is transferred outside the UK or EEA (e.g., to service providers in other jurisdictions), we ensure compliance with GDPR safeguards such as:

  • Adequacy decisions issued by the UK/EU.
  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Other legally recognized mechanisms ensuring equivalent data protection standards.

10. Children’s Privacy

Our website and services are not directed toward children under 16 years old.
We do not knowingly collect or process data from minors. If you believe a child has provided us personal data, please contact us to delete it immediately.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, with the “Last Updated” date shown above.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: [email protected]
🌐 Website: https://alptekinsolutions.com