Effective Date: 06 November 2025
Last Updated: 06 November 2025
1. Overview
At Alptekin Solutions, customer satisfaction is our priority.
This Refunds & Returns Policy explains how refunds and returns work for purchases made through https://alptekinsolutions.com.
Please read this policy carefully before making a purchase.
By placing an order, you agree to the terms set out below.
2. Nature of Our Products
Our offerings primarily include:
- Digital products, such as software tools, automation templates, and downloadable content.
- Digital services, including AI integrations, automation setup, and business optimization consultations.
As these are intangible and instantly accessible products, special refund conditions apply.
3. Digital Products – Refund Policy
Once a digital product has been downloaded, accessed, or delivered, it is non-refundable, in accordance with consumer protection regulations for digital content.
This is because digital goods cannot be returned in the same way as physical items.
However, we do allow refunds under specific circumstances:
- You experience technical issues that prevent access or proper functioning, and our support team is unable to resolve the issue within 7 business days.
- You have been charged more than once for the same product.
- The product description was materially inaccurate or misleading.
If your case meets one of these conditions, you may be eligible for a full or partial refund.
4. Services – Refund Policy
For consulting or automation services:
- Cancellations before work begins – Full refund within 7 days of purchase.
- Cancellations after work has started – Partial refund may be offered based on the amount of work completed.
- Completed services – Non-refundable once the agreed-upon service has been delivered or executed.
We may, at our discretion, issue store credit or reschedule services if unforeseen circumstances prevent delivery.
5. Timeframes
- Refund requests must be submitted within 14 calendar days of purchase.
- All eligible refunds will be processed within 7–10 business days once approved.
- Refunds are issued via the original payment method (Stripe, PayPal, etc.).
Please note that processing times may vary depending on your payment provider or bank.
6. How to Request a Refund
To initiate a refund or raise an issue, please contact our support team at:
📧 [email protected]
Include the following details:
- Full name
- Order number or transaction ID
- Email address used at checkout
- Description of the issue (and screenshots if applicable)
Our team will review your request and respond within 3 business days.
7. Non-Refundable Circumstances
Refunds will not be issued for:
- Change of mind after product delivery.
- Failure to read product descriptions or compatibility requirements before purchase.
- Issues caused by third-party software, tools, or user error.
- Discounted, promotional, or bundle offers (unless defective).
8. Product Quality and Support
We guarantee that all digital products sold on alptekinsolutions.com are tested and verified to function as described.
If you encounter difficulties, please contact our team — we’ll first attempt to repair or replace the product before considering a refund.
9. Chargebacks and Disputes
We encourage you to contact us before filing any dispute or chargeback with your payment provider.
Unauthorized chargebacks for products that were successfully delivered may lead to account suspension or legal action to recover the loss.
10. Exceptions Under Consumer Law
Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or EU Consumer Protection Directives.
You may still be entitled to remedies in cases of defective or misrepresented products.
11. Contact Information
If you have any questions or concerns about this Refunds & Returns Policy, please contact:
Alptekin Solutions
📧 Email: [email protected]
🌐 Website: https://alptekinsolutions.com